Facility Reviews Summary

I have had a great experience the whole time I’ve had my storage unit. The staff has always been nice and accommodating and the facility has always been clean and easily accessible.

A few years ago, I purchased a sectional sofa that would not fit in my front door and the company wouldn't take it back or exchange it. This sofa was being transported at my expense and each day it sat in the truck, I was losing money. I didn't know what to do! It was snowing outside, NOTHING was open. I called Northtown and Kelli answered. I explained my situation to her. Because of the really bad snow, the office was closed that day and she informed me of this but decided to meet with me and help me out. That day I was able to drop my sofa in the unit after making my first payment with no issues! During my time with Northtown I had lost my job and had issues making my payments on time. As long as I kept communicating with Kelli, she helped me get back on track with my payments. Eventually, I was able to sell the sofa and other items out of the unit that had accumulated over time. Thanks to Kelli, all was made possible. If you decide to store your items elsewhere you may regret your decision in the long run! As long as I live in Oak Ridge or nearby, I won't do business with anyplace else. Not only was the customer service perfect, but the storage unit was clean and my items stayed in tact the entire time.

This is the second time I have used Northtown Storage. I was very pleased with the unit, it was clean and the area around the unit and the facility is very well maintained. I drive the little extra time to use this facility because of the customer service and top notch security. I've seen and been to a lot of other storage units with friends and family there is no comparison with the quality and price of Northtown.

Truly excellent service with hospitable and personal assistance from Ms. Kelli Beatty! A job well done to her and the storage facilities at Northtown Storage!

Life throws a lot of bad sometimes. I had most of my belongings stole from my home. With that being said; I found Northtown Storage because they had the cheapest rates in and around the surrounding counties. What I got from them is worth so much more! I met with the Secretary, Kelly, who was very kind yet straight forward at the same time. No surprises! She made me feel at peace knowing how secure my things would be. She gave showed me to my unit and I saw cameras everywhere Secured Gate to the entrances and High Fences. A Gated Storage Facility. The only concern of mine left was whether my things were subject to being infested with bugs. She informed me that The Maintenance Man also sprays for bugs bi-monthly along with sweeping the cobwebs out from around your locked and secured Unit. They don't even keep keys. You don't pay, they give you a couple weeks then cut the locks. You get Way more than what you pay for here! Thank You Northtown Storage! You've been a Blessing! P.S. AND you can just pay online! Security & Convenience

I just started a new job in Oak Ridge. I left a msg on the website for a quote for a storage space. I got a call from Kelly in 20 minutes. I met with Kelly in the early evening when I was done with my work. She was very courteous and professional, and also very patient with me as I was getting mixed up with my directions (although it is not a hard place to find). I am very happy with my storage space in the temperature controlled building.

Great people to work with, nice and clean, safe... and reasonably priced!