The Only Place That Took Me In
April 10, 2018
A few years ago, I purchased a sectional sofa that would not fit in my front door and the company wouldn't take it back or exchange it. This sofa was being transported at my expense and each day it sat in the truck, I was losing money. I didn't know what to do! It was snowing outside, NOTHING was open. I called Northtown and Kelli answered. I explained my situation to her. Because of the really bad snow, the office was closed that day and she informed me of this but decided to meet with me and help me out. That day I was able to drop my sofa in the unit after making my first payment with no issues! During my time with Northtown I had lost my job and had issues making my payments on time. As long as I kept communicating with Kelli, she helped me get back on track with my payments. Eventually, I was able to sell the sofa and other items out of the unit that had accumulated over time. Thanks to Kelli, all was made possible. If you decide to store your items elsewhere you may regret your decision in the long run! As long as I live in Oak Ridge or nearby, I won't do business with anyplace else. Not only was the customer service perfect, but the storage unit was clean and my items stayed in tact the entire time.