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NorthTown Self Storage

150 Cairo Lane, Oak Ridge, TN 37830
Current Customers: 865.483.6488

Facility Reviews Summary

[Star][Star][Star][Star][Star] 5 Stars - 18 Reviews
5 Stars - 18 Reviews
Lawrence A. Edwards
October 11, 2019
Very good storage business. Excellent customer service and easy to get in and out of. Would recommend this business for storing your RV or trailers.
Reply from Manager on October 12, 2019
Lawrence, Thanks so much for your review and for rating us 5 stars. Our goal is to make every customers storage experience with us the best it can be. When we receive reviews such as yours, it confirms we are achieving our goal. We look forward to serving you in the future. Kelli
Lawrence A. Edwards
October 11, 2019
Great place to store your personal belongings
Nick Blakeley
September 30, 2019
The staff is very helpful and friendly the moment you first walk in. I will use them again. thank you
Reply from Manager on October 12, 2019
Nick, thanks so much for your review and for rating us 5 stars. Our goal is to make every customers storage experience with us the best it can be. When we receive reviews such as yours, it confirms we are achieving our goal. We look forward to helping you with your storage needs in the future. Kelli
great service and rates excellent staff
August 26, 2019
Reply from Manager on August 27, 2019
Thanks so much for your review and for rating us 5 out of 5. It's always our goal to make your storage experience with us the best it can be. When we receive reviews such as yours, it confirms that we have achieved that goal.
Staff very helpful and cooperative. Good storage location.
michael Borum
August 2, 2019
Excellent customer service and facilities!
Anthony Glumac
August 1, 2019
I have had the distinct pleasure to be the recipient of excellent customer service from Ms. Kelli Beatty, Manager of North Town Storage on several occasions. If anyone is seeking a temporary or long term storage facility for household furniture/possessions or RV's/Cars/Boats, I would highly endorse this establishment! Tony
July 25, 2019
Clean, secure and very helpful folks working here!
May 18, 2019
Very accommodating through a few situations I needed help with - juggling and rearranging my storage needs. Great, professional staff!
May 7, 2019
Enjoyed using them for storage. Very easy to work with.
D A Thompson
March 2, 2019
Wayne O.
February 9, 2019
I've experienced several storage companies. Northtown Self Storage tops them all. I utilized NSS for 2,248 days. Kelli signed me up on day one and checked me out on my last day. In other words there was NO change of management. Kelli could not have been more helpful. My unit was climate controlled, very spacious hallways, and security was second to none. I never had any issues with bugs, spiders, of any other kind of critters. It appears they have cut prices and that makes the spaces that much more valuable. They are located 'out of the way' on Warehouse Road but easy to get to and access. We live in Clinton but it was well worth the 15 minute drive for what we got for the money. Again, all sizes, climate control, and well worth the money. If I ever have a need for storage, Northtown Self Storage and Ms. Kelli will be my first call. Many thanks Kelli and wish you the best with your upcoming knee surgery and recovery.
December 9, 2018
I have had a great experience the whole time I’ve had my storage unit. The staff has always been nice and accommodating and the facility has always been clean and easily accessible.
The Only Place That Took Me In
April 10, 2018
A few years ago, I purchased a sectional sofa that would not fit in my front door and the company wouldn't take it back or exchange it. This sofa was being transported at my expense and each day it sat in the truck, I was losing money. I didn't know what to do! It was snowing outside, NOTHING was open. I called Northtown and Kelli answered. I explained my situation to her. Because of the really bad snow, the office was closed that day and she informed me of this but decided to meet with me and help me out. That day I was able to drop my sofa in the unit after making my first payment with no issues! During my time with Northtown I had lost my job and had issues making my payments on time. As long as I kept communicating with Kelli, she helped me get back on track with my payments. Eventually, I was able to sell the sofa and other items out of the unit that had accumulated over time. Thanks to Kelli, all was made possible. If you decide to store your items elsewhere you may regret your decision in the long run! As long as I live in Oak Ridge or nearby, I won't do business with anyplace else. Not only was the customer service perfect, but the storage unit was clean and my items stayed in tact the entire time.
Repeat Customer
Denise V.
March 29, 2018
This is the second time I have used Northtown Storage. I was very pleased with the unit, it was clean and the area around the unit and the facility is very well maintained. I drive the little extra time to use this facility because of the customer service and top notch security. I've seen and been to a lot of other storage units with friends and family there is no comparison with the quality and price of Northtown.
Wonderful personal assistance from Ms. Kelli Beatty!
Tony G.
January 3, 2018
Truly excellent service with hospitable and personal assistance from Ms. Kelli Beatty! A job well done to her and the storage facilities at Northtown Storage!
Best Prices.. Security.. Customer Service.. And they're clean!!
Jaime Meyers
September 30, 2016
Life throws a lot of bad sometimes. I had most of my belongings stole from my home. With that being said; I found Northtown Storage because they had the cheapest rates in and around the surrounding counties. What I got from them is worth so much more! I met with the Secretary, Kelly, who was very kind yet straight forward at the same time. No surprises! She made me feel at peace knowing how secure my things would be. She gave showed me to my unit and I saw cameras everywhere Secured Gate to the entrances and High Fences. A Gated Storage Facility. The only concern of mine left was whether my things were subject to being infested with bugs. She informed me that The Maintenance Man also sprays for bugs bi-monthly along with sweeping the cobwebs out from around your locked and secured Unit. They don't even keep keys. You don't pay, they give you a couple weeks then cut the locks. You get Way more than what you pay for here! Thank You Northtown Storage! You've been a Blessing! P.S. AND you can just pay online! Security & Convenience
New to Oak Ridge
Stuart Jarratt
August 27, 2016
I just started a new job in Oak Ridge. I left a msg on the website for a quote for a storage space. I got a call from Kelly in 20 minutes. I met with Kelly in the early evening when I was done with my work. She was very courteous and professional, and also very patient with me as I was getting mixed up with my directions (although it is not a hard place to find). I am very happy with my storage space in the temperature controlled building.
Terry Muth
April 8, 2016
Great people to work with, nice and clean, safe... and reasonably priced!
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